Pittsburgh Emperors
Effective Date: 03/28/2026
This Refund, Returns, Donations & Event Ticket Policy (“Policy”) governs all transactions with the Pittsburgh Emperors, including merchandise purchases, charitable donations, event tickets, registrations, and participation fees. Transactions may occur online, in person, or through third-party payment platforms.
The Pittsburgh Emperors (“Organization”) is a nonprofit organization operating in the Commonwealth of Pennsylvania.
All transactions are subject to this Policy without exception.
By completing any transaction — including selecting Donate, Purchase, Register, or Complete Order through payment platforms such as Stripe, PayPal, Square, or other processors — you acknowledge that:
You have read and understood this Policy in plain language
You agree to be legally bound by its terms
You waive any claim that conflicts with this Policy to the fullest extent allowed by law
Failure to read this Policy does not relieve a purchaser or donor from its terms.
All proceeds from merchandise sales, event fees, registrations, and donations support the Pittsburgh Emperors’ mission, programs, and operational costs.
No purchase, donation, or transaction grants:
Ownership interest
Voting rights
Equity
Control of the Organization
Returns will only be considered if ALL of the following conditions are met:
Return request submitted within 30 calendar days of purchase
Original receipt or proof of purchase is provided
Item is unused, unworn, unwashed, and in original condition
All tags and original packaging remain intact
NO RECEIPT = NO RETURN, NO REFUND, NO EXCHANGE
The Organization retains sole discretion to determine return eligibility.
Approved refunds will be issued only to the original payment method used for the purchase.
Refund processing may take up to ten (10) business days
Shipping, handling, and payment processing fees are non-refundable
The Organization is not responsible for delays caused by banks or payment processors
Apparel items include, but are not limited to:
T-shirts
Hoodies
Sweatshirts
Jerseys
Hats
Jackets
Any branded wearable merchandise
Opened, worn, washed, altered, or heavily handled apparel cannot be refunded.
Items may be exchanged only, subject to:
Product availability
Compliance with the 30-day return window
Valid receipt or proof of purchase
Items may be briefly tried on, but must remain in clean, resalable condition with packaging intact whenever possible.
Customers are responsible for shipping costs related to exchanges unless otherwise required by law.
All event-related purchases are final sale and non-refundable, including but not limited to:
Event tickets
Game admissions
Fundraisers
Clinics, camps, or programs
Registration or participation fees
Refunds will not be issued for:
Non-attendance
Scheduling conflicts
Weather conditions
Personal circumstances
Illness or injury
Event format changes
The Organization reserves the right to:
Modify event dates, locations, formats, or participants
Cancel or reschedule events
If an event is canceled, the Organization may choose to provide one of the following remedies:
Event rescheduling
Ticket transfer
Credit toward a future event
Refunds are not guaranteed unless required by law.
The Organization is not responsible for cancellations due to circumstances beyond its control, including but not limited to:
Weather
Government orders
Public health emergencies
Facility issues
Acts of God
All donations, including sponsorships and fundraising contributions, are:
Voluntary charitable contributions
Not purchases of goods or services
Final, irrevocable, and non-refundable
Donations are not eligible for refunds, returns, exchanges, or chargebacks.
For federal tax purposes:
Donations may be tax-deductible to the extent permitted by law
No goods or services are provided in exchange for donations unless explicitly stated
Donors are responsible for maintaining their own tax records
The Organization does not provide tax, legal, or financial advice.
Claims for damaged or defective items must be submitted within seven (7) calendar days of receipt and must include:
Proof of purchase
Supporting documentation or photos
At the Organization’s discretion, the resolution may include:
Replacement item
Exchange
Refunds will be issued only when required by applicable law.
By completing a transaction, you agree:
To contact the Organization before initiating a chargeback
That improper chargebacks may be formally disputed
Abusive or fraudulent chargebacks may result in:
Permanent refusal of future transactions
Reporting to the payment processor
Recovery of administrative or dispute-related costs where permitted
Donations and event tickets are not eligible for chargebacks.
To the maximum extent permitted by law, the Organization is not liable for:
Indirect damages
Incidental damages
Consequential damages
arising from purchases, participation in events, or inability to obtain refunds.
Enforce this Policy as written
Modify this Policy at any time
Update terms without prior notice
If any provision is deemed unenforceable, the remaining provisions remain in effect.
The version posted at the time of the transaction governs.
This Policy is governed by the laws of the Commonwealth of Pennsylvania.
Any disputes must be brought in courts located in Allegheny County, Pennsylvania.
