Effective Date: [Insert Date]
This Refund, Returns, Donations & Event Ticket Policy (“Policy”) governs all transactions with the Pittsburgh Emperors, including merchandise purchases, charitable donations, event tickets, registrations, and fees, whether completed online, in person, or through third-party platforms.
The Pittsburgh Emperors (“Organization,” “we,” “us,” or “our”) is a nonprofit organization operating in the Commonwealth of Pennsylvania.
ALL TRANSACTIONS ARE SUBJECT TO THIS POLICY WITHOUT EXCEPTION.
By completing any transaction—including clicking “Donate,” “Purchase,” “Register,” “Complete Order,” or similar confirmation through Stripe, PayPal, Square, or any other payment processor—you:
Acknowledge that you have read, understood, and agreed to this Policy
Agree that this Policy constitutes a legally binding agreement
Waive any claim inconsistent with this Policy to the fullest extent permitted by law
Failure to read this Policy does not relieve any customer or donor of its terms.
All proceeds from merchandise sales, event fees, and donations are used to support the Organization’s charitable mission, programs, and operational costs.
No transaction creates any ownership interest, voting rights, equity, or entitlement in the Organization.
Merchandise returns will be considered only if ALL conditions below are satisfied:
Return request submitted within thirty (30) calendar days of purchase
Original receipt or valid proof of purchase required
Item returned unused, unworn, unwashed, and in original condition with all tags and packaging
NO RECEIPT = NO RETURN, NO REFUND, NO EXCHANGE.
The Organization reserves sole discretion to determine eligibility.
Approved refunds are issued only to the original method of payment
Processing may take up to four (4) business days
Shipping, handling, transaction, and processing fees are non-refundable
The Organization is not responsible for delays caused by banks or payment processors
The following items constitute apparel:
T-shirts
Hoodies
Sweatshirts
Jerseys
Hats
Jackets
Any branded wearable merchandise
Opened, worn, washed, altered, or unpackaged apparel is NOT eligible for refund. Such items may be exchanged only, subject to availability and compliance with the 30-day timeframe and receipt requirement.
Customers bear all shipping costs for exchanges unless otherwise required by law.
All event-related purchases—including but not limited to:
Event tickets
Game admissions
Fundraisers
Clinics, camps, or programs
Registration or participation fees
are FINAL SALE AND NON-REFUNDABLE, regardless of:
Non-attendance
Schedule conflicts
Weather conditions
Personal circumstances
Illness or injury
Event format changes
The Organization reserves the right to:
Modify event dates, locations, formats, or participants
Cancel or reschedule events
If an event is canceled at the Organization’s sole discretion, remedies (if any) may include:
Event rescheduling
Ticket transfer
Credit toward a future event
Refunds are not guaranteed unless required by law.
The Organization shall not be liable for cancellations or changes due to circumstances beyond its reasonable control, including acts of God, weather, government orders, public health emergencies, or facility issues.
All donations—including sponsorships, fundraising contributions, and program gifts—are:
Voluntary charitable contributions
Not purchases of goods or services
Final, irrevocable, and non-refundable
Donations are not eligible for returns, refunds, exchanges, or chargebacks.
For federal income tax purposes:
Donations may be tax-deductible to the extent permitted by law
No goods or services are provided in exchange for donations unless explicitly stated in writing
Donors are solely responsible for maintaining records for tax reporting
The Organization provides no tax, legal, or financial advice.
Claims must be submitted within seven (7) calendar days of receipt and must include proof of purchase and supporting documentation.
At the Organization’s discretion, resolution may include:
Replacement, or
Exchange
Refunds will be issued only if required by applicable law.
By completing a transaction, you agree:
To contact the Organization directly before initiating a chargeback
That chargebacks filed in violation of this Policy may be formally disputed
That abusive or improper chargebacks may result in:
Permanent refusal of future transactions
Reporting to the payment processor
Recovery of administrative and dispute-related fees where permitted
Donations and event tickets are not eligible for chargebacks.
This Policy complies with:
The Pennsylvania Unfair Trade Practices and Consumer Protection Law (UTPCPL)
Pennsylvania nonprofit statutes
Applicable federal regulations
Nothing in this Policy waives rights that cannot be lawfully waived.
To the maximum extent permitted by law, the Organization disclaims all liability for indirect, incidental, special, or consequential damages arising from any transaction, event participation, or inability to obtain a refund.
The Organization reserves the right to enforce this Policy strictly
If any provision is found unenforceable, remaining provisions remain in effect
The Policy may be modified at any time without prior notice
The version posted at the time of transaction governs.
This Policy shall be governed by the laws of the Commonwealth of Pennsylvania, with exclusive jurisdiction and venue in Pennsylvania courts.
